- Questions or Concerns: about missed lunches, food quality or missed credits must be brought to the attention of the cafeteria manager of your school. You will find their contact information (email) on the login page of your TinyFeast account. This email is for general questions only.
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Cancellations: **Important - We can not cancel orders from this email address. More information can be found on our cancellation page.
If your child has to miss school for any reason on the day of delivery, you must contact the cafeteria manager no later than before 9 am of the day the child is going to miss school. If your child will be missing multiple dates, let the cafeteria manager know which days they will be absent. Once cancellation is confirmed by the cafeteria manager, a store credit will be issued. You will find the contact information for your school's cafeteria manager on the login page of your account. If the lunch item is still showing on the Order Calendar you can cancel the order yourself and receive and instant credit.
- Technical Questions: or help with our hot lunch online ordering system you may use this email or Call 1-866-529-2064 (toll free) Mon-Friday 11am - 7:30 pm. If you don't know your school code, use this email and we'll get back to you as quickly as possible.
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For all other emails: We will always work fast to make sure your comments and questions are handled correctly and aim to reply within 24 hours. **not including weekends. Please include, the child's name, school and class / teacher in all correspondence. It's also advisable to include your phone number in case your issue is time sensitive and we need to speak to you right away.
